Ocean Palace All Inclusive Premium Hotel Natal, Natal

I was quite disappointed with my experience at this hotel. On one hand, the physical structure is decent and the cleanliness is commendable. However, the service was lacking, making it clear that they need to focus more on guest interactions rather than just the facilities. Additionally, the location seemed fine, but the overall approach made me feel unwelcome. I wouldn't recommend staying here.

My experience at the hotel was quite mixed. On the positive side, the view was absolutely breathtaking, facing the ocean and the iconic sand dune. However, the room quality fell short of expectations set by the images online. I found the amenities rather lacking, especially with Wi-Fi issues and a noisy environment due to foot traffic in the halls. Overall, the hotel has potential due to its gorgeous location, but it needs significant improvements in room comfort and service.

My experience at the hotel started off on a frustrating note. I faced major issues with contacting room service, which left me feeling unappreciated. Additionally, trying to reach the hotel for information was a hassle, as I was turned away at the gate. While the physical structure of the hotel seemed fine, the service and accessibility severely impacted my overall impression. I cannot recommend this hotel based on my experience.

My experience at the hotel was quite frustrating. I was turned away at the gate just when I wanted to learn more about staying there. Although the hotel offers a nice structure, the service left much to be desired, particularly when it came to room service. The location is beautiful right by the beach, which is a significant plus, but the lack of basic service really overshadowed the positives.